Audit Your Service
Diagnostic assessment tools; see how your service measures up using our proven audit tools
Follow the established pathway to excellence designed by the best minds in modern care
Identify Focus Areas
Identify where you need to focus your team to achieve the very best service
We collate the feedback in real time and allocate a named specialist in your field of care to monitor results.
You don't spend time on unorganized anecdotal evidence, the 39Q's are specifically written to triangulate information from your main service stakeholders, The Residents, Relatives and Staff.
Our experts carefully analyse the results and provide practical guidance for moving forwards.
When areas of concern are discovered the pathway to excellence outlines a complete process to put things right.
We call these 'Action Reports' and they outline the issue, and what needs to happen to put things right and how to best involve them in the process.
Based on many years of providing and teaching excellence in care services the 360 Standard Framework can be applied immediately, providing a clear and very cost effective solution to true Person Centred Care.
Use the most comprehensive audit tool available today to get a complete 360 view of your service.
Stakeholders can complete surveys in the easiest way for them; on-line, using mobile devices or on paper forms.
It takes only moments with simple well designed forms. There is no need for you to collate information, we do all that for you.
You just need to let your Residents, Relatives, Managers and Staff know you want to be the best.
360 Forward education and training services focus on helping managers and staff to adopt the 360 Standard Framework as a way of achieving dynamic, sustainable person centred cultures in their organisations.
The 360 Standard Framework and accreditation programme is the quality improvement system of choice for culture change. Underpinning all service and practice standards it goes beyond the CQC Standards. It is fundamental to giving confidence to the public and others looking for quality providers.
Finding out where you are in terms of quality is just the start, we all need to improve and maintain our standards.
We help homes plan quality improvement priorities and associated learning programmes at all levels in the organisation and practice. Adopting the 360 SF provides verifiable evidence to demonstrate and independently accredit achievements in meeting the quality elements of contracts with commissioners and obligations to CQC. This saves managers money and time, through efficiency savings, better reputation and reduced staff turnover.
Our unique on-line quality improvement system makes quality monitoring a part of the everyday process.
Letting you understand the compliance position, create Action Plans to address issues and centrally store and distribute your Policy and Procedure documents are just the start.
Collect and store evidence against the CQC guidelines and create up to the minute reports the second you need them.
There are a range of tools that can be used for internal audit e.g. Questionnaires, observation tools, documentary evidence guidance with training.
Helping homes and other care settings to measure quality from the perspective of the cared for person, their families and carers to achieve person centred outcomes. It is also a diagnostic assessment framework that shows care organisations how to establish and maintain person centred cultures. It is the fundamental, modus operandi of every care service
The 360 Standard Framework * is the definitive Standard of excellence for outstanding care from the resident / service user perspective, the staff and the relative
The only tool that can diagnose, measure and prescribe improvements to the culture of care:
EXTREMELY SIMPLE TO USE
Get up and running in moments. Start with an Audit to identify where you need to focus your efforts.
Implementation is immediate, just follow the process and get on the road to excellence today
USE YOUR EXISTING INVESTMENTS
Uses your existing systems so there is no need to buy expensive new hardware and software
REPORTS AND PEACE OF MIND
We're always there to support you and offer the very best consultative advice when you need it
‘I welcome the development of the 360 Standard Framework as a means to diagnose ways to develop, support, help, encourage and train staff in care homes as well as facilitating culture change to ensure the delivery of compassionate, humane and evidence based dignified care.’
Jackie Morris MB FRCP Consultant Physician, British Geriatrics Society Dignity Champion
'Culture change takes time and is at the heart of taking a failing home to be an excellent home. I am impressed by the philosophy and practical application of the 360 Standard Framework and I believe it would be a firm foundation and practice model for homes that need support to improve care for their residents.’
Lynne Phair, Independent Consultant Nurse and Expert Witness
'360 Standard Framework is a comprehensive way of ensuring and measuring the quality of your care. It is relationship-centred and understands that everyone who is a resident, has a relative or works in a care home plays a part in ensuring the quality of the service. I have no hesitation in recommending it.’
Martin Green, Chief Executive ECCA
‘I am a strong advocate of the 360 Standard Framework as a potentially major advance in assessing patient experience. I have had a long passion for a truly patient centric NHS. The 360 Standard Framework is also hugely relevant for hospitals in assessing care of the older person’
Dr David Colin-Thomế, Former National Director of Primary Care, Department of Health
‘The 360 Standard Framework, like the Relatives & Residents Association, is committed to working in partnership to achieve better standards and a better quality of life for older people in residential care. The Association is delighted to endorse the approach and the caring philosophy which underpins it. '
Judy Downey, Chair, The Relatives & Residents Association
Find out what people really think of your service
Measures quality outcomes and culture within your service
Uncovers areas that need improvement
Exceed CQC requirements and become outstanding
Provides a clear and concise plan to achieve excellence
Get immediate on going feedback and on-going on-line monitoring
39Q Quality outcomes survey
Person centred outcomes
Residents, Relatives and Staff
Key findings for action
Mapped to CQC KLOE's / PIR's
Independent analysis and report
Independent quality assessment
39 Q Starter Pack
Achieving PC outcomes / effective
1 Day on-site assessment (interviews, observations & Docs)
2 day training & assessment
1 Day Training (excl. travel )
Achieving Person Centred outcomes
Effective action planning
360 Cloud Management application
Add- on services
2 hour remote training
39 Q Starter Pack
1 day training
Detailed Report with priority actions
Achieving PC outcomes / effective
Detailed Key Findings Report: priority actions
Add on services
Themed diagnostic assessment- 2 consultants
Quality improvement feedback & guidance
Support towards accreditation
It might seem odd but 360 was not started as a 'business', it started out to make things better. Through a mix of personal experiences (not all good) and a common desire to help people who cannot always help themselves, a team coalesced around a common vision, Person Centred Care.
Today that team have created a pathway to excellence that puts the person who needs care at the very heart of the system helping them.
Achieving Excellence in care is a common goal for all service providers. Often it isn't the will to have the best possible standards that gets in the way, but rather the resources to make it happen.
Putting together the 360 Forward approach has taken over 10 years of dedication and has been praised at the highest levels for vision, fitness for purpose and revolutionary approach to Person Centred Care.
Built from the ground up by experts who have run services, designed them and audited them, the framework covers every aspect of Person Centred Care and presents it in a clear and simple format that can be followed with confidence and ease.
ROSEMARY HURTLEY MSc, Dip COT, FRSA
CEO & FOUNDER
Rosemary is a Consultant Occupational Therapist and social gerontologist specialising in developing services for older adults. An expert in transforming care cultures and co-developer and implementer of the 360 Standard Framework.
PAT DUFF OBE, MSc, BA, RN, RM, PGCEA
PRESIDENT 360 FORWARD, EXECUTIVE CONSULTANT
Pat brings experience as a former Health Authority Nursing Advisor, leading on Education and Quality Improvement. She was involved in producing the first DH Strategy for Nursing in England, and a founder member of the RCN Nursing and Care Homes Forum Policy Group. Pat is the architect of the 360 Standard Framework.
Meet the Team
HEAD OF QUALITY
An experienced specialist in Quality Assurance, improvement and change management in social care. Penelope is qualified in the EFQM Excellence Model (Foundation for Quality Management), a member of both CQI (Chartered Quality Institute) & IOSH (Institute of Occupational Safety & Health).
Charles is a qualified accountant with 25 years’ experience and has worked with charities, start-up’s and large Plc’s. Skills include financial & management accounting, taxation, company secretarial, payroll, HR, Health & Safety, IT systems and organisational development & change management.
An experienced occupational therapist and educator with a special interest in people living with dementia. She is also experienced in quality care audit. She is passionate about delivering empathy and specialist communication skills in dementia care.
We are a committed group of individuals who have experience in every aspect of care.
We have seen both good and bad care and the effects on people lives.
Get in Touch
If you would like to learn more about how we can help you achieve excellence in care drop us a line and we will be right back to you.
New Park Road
Pathway Partners to Excellence in Care
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