Training for excellence






  • Staff better equipped to do their jobs


  • Higher job satisfaction, efficiency savings, staff retention


  • Increased reputation as residents and relatives outcomes are achieved


  • Supports integration & enhances dementia care outcomes


  • Helps people to meet their CQC requirements for 5 Key themes


  • Courses being University credited and leading to degree qualifications with career pathway

360 Forward courses are designed to help all staff and managers at all levels of organisation acquire the unique blend of knowledge, skills and behaviours that enable people using services to experience good care and support, family and friends to have confidence in the quality of care, and staff to find the work fulfilling




The adult learning methods 360 Forward uses are well suited to on-the-job staff development at all levels of practice, management and leadership. These courses are used by the Elizabeth Care® Programme credited by the University of Surrey. Other users include: Surrey County Council, Surrey Care Association, The Brendoncare Foundation, Gracewell Nursing Homes, Frimley Park Hospital

Work-based Learning in Health and Social Care: pathways to Person Centred Care from 360 Forward


A work based action learning programme with a career pathway

Person Centred Care and Best Practice Courses

Themed training courses

  • Enabling person centred care

    Defining person centred care:

    Supporting Person Centred Care

    Exploring home life occupation

    and the environment

    The experience and needs of visiting

    family and friends

    • What person centred care looks like in practice
    • Innovative ways to involve family and close friends
    • Building relationships in person centred ways
    • Gain insight into the person’s perspective
    • How to respond in practical ways, sensitive to the person’s needs
    • How to distinguish between doing to, for and with a person
    • Overcoming barriers in practical ways to minimise stress

    Staff can promote person centred relationships and person centred ways of achieving meaningful occupation and home life from the resident’s perspective taking account of the relative’s perspective and evidence based practice.


    • Exploring features of a good home life from service user perspective
    • Understand roles of all staff, family and friends delivering meaningful occupation
    • Identify what matters most from a family and friends’ perspective
    • How to overcome barriers that inhibit positive relationships between the service user, their families and staff in the best interests of the person
    • How to maximise abilities most effectively whilst managing associated risk
  • Introduction to the 360 Standard Framework (how to deliver person centred care with evidence)

    An overview of the

    360 Standard Framework

    Exploring the 360 Standard Framework

    • Gain understanding of what personalisation looks like
    • How measures of achievement of the 360 SF helps staff & managers track progress
    • Describe practical methods to implement person centred outcomes and relationship activated care
    • Use the 360 SF to produce evidence of compliance with CQC requirements towards excellence and outstanding ratings
    • Distinguish between an outcome standard and measures of its achievement
    • Gain insights into what relationship based person centred care looks like from perspectives of residents, staff and relatives
    • How to track their own progress and identify learning needs
  • Achieving relationship based person centred outcomes

    Exploring person centred

    communication skills:

    Facilitation and group work

    skills in care settings:

     Exploring the resident’s personal

    care and support:

    Person centred care planning:

    • Communication skills that build positive relationships between and among the person, their relatives and staff
    •  Identify what communication between people entails
    • Identify barriers to person centred care and positive relationship building
    • Outline communication skills enable therapeutic and responding to people living with dementia
    • How to achieve positive relationships and person centred ways of working with the person, providing their care and support and resolving concerns and complaints
    • How to involve relatives purposefully and achieve person centred outcomes for their family member
    • Using outcome and process measures and management/structure resources to enable staff to deliver person centred care


    • How to achieve positive relationships and person centred ways of working with the person, providing their care and support and resolving concerns and complaints
    • How to involve relatives purposefully and achieve person centred outcomes for their family member
    • Using outcome and process measures and management/structure resources to enable staff to deliver person centred care
    • Working closely with service user and their close relatives to make decisions about the person’s care and support
    • Information needed in care planning to deliver person centred care reflecting the person’s viewpoint and statutory responsibilities of staff
    • How care planning can achieve continuity and co-ordination of care and daily living activities from the perspective of the resident and relatives
  • Building relationships towards person centred culture

    Language, cultural and

     intergenerational differences:

    Supporting Person Centred Care

    Involving visiting relatives


    Enabling staff to deliver person

    centred care and support to residents:

    Staff gain insights into language, cultural and intergenerational differences that promote or inhibit positive relationships and person centred care in health and social care settings from the standpoint of older people

    Staff can identify factors that promote or inhibit positive relationships and person centred support in meeting the measures of good care and community that relatives use to judge the quality of the resident’s care.


    • Staff can identify factors that promote or inhibit positive relationships and person centred support them in their visiting roles in the ways both they and the Person wish.
    • Staff are able to work through concerns with the person’s relatives in positive ways building their trust and confidence in the Home
    • Managers and those in leadership roles are able to provide the support staff need to fulfil their responsibilities to the Person and their relatives in person centred ways.
    • Staff are motivated and feel valued. Managers are more effective in achieving their objectives, sickness levels reduce, recruitment and retention improve, efficiency savings accrue
  • Managing and facilitating Person Centred Care Courses

    Establishing a culture for

    quality improvement in health

    and social care

    How to lead, manage and

    develop person centred cultures

     using the 360 SF

    Designing, implementing and

    reviewing action planning

    Masterclass for Care Home

    Owners and Managers

    Staff and managers gain insights into the value of undertaking quality improvement initiatives


    More effective care and support for the Person, increased satisfaction with the service, fewer concerns and complaints, enhanced reputation of the provider organisation, better recruitment and retention of quality leaders and staff


    This course comprises 5 days with two facilitators broken into two parts (2 day and 3 day block) follow up telephone support can be agreed. Managers will be able to:

    • Create a personal development plan to support them in achieving the manager’s outcomes of the 360 Standard Framework
    • Reflect on their practice in ways that help them to recognise their personal strengths an areas for development in the context of achieving the managers outcomes of the 360 Standard Framework
    • Develop competencies managers and leaders need to manage person centred services based on positive relationships
    • Managers can use the action planning tool to lead their teams through change and track quality improvement as a method of achieving.
    • Managers will be able to use Action Planning as a continuous quality improvement through review and decision making for further functions.
    • Staff learn to involve the person and relatives and the person benefits from improvements that they have helped design


    One Day Programme


    • How to demonstrate best practice and integration from the user perspective
    • How to involve staff, relatives and residents in successful quality improvement
    • How to put best practice in managing long term conditions into place
    • Explore the managers enabling role in transforming cultures
    • Understand Duty of Candour and how to implement this in practice
    • How to review your performance and make improvements



  • Connecting with older people with special needs

    Working with people living

    with dementia:

    Communicating with people

    with special needs:

    Introduction to therapeutic

    conversing with people living

    with dementia

    Developing therapeutic conversing

    with people living with dementia

    • Develop knowledge skills and behaviours necessary for building empathetic trusting relationships with people living with dementia
    • Using personal history/biography effectively to minimise stress and maximise wellbeing
    • SHORT FILM: Challenging Dementia  working with the College of Medicine
    • Practical methods and techniques for communicating more effectively with people living with dementia who have difficulties communicating
    • Involving people in decisions
    • Stimulate creative ways to provide positive interaction between and among service users, staff and relatives

    To help participants acquire the knowledge, attitudes and communication techniques necessary for building empathetic, trusting relationships with a person living with dementia taking account of the person’s life history, personality, stage of dementia and the care environment

    • Participants can use the knowledge, the emphatic communication skills and the techniques helping them to generate and build trusting relationships with the person experiencing dementia.
    • Participants can take full account of the person’s life history, personality, stage of the dementia, and the care environment to identify and respond to possible psychological needs lying behind feelings and behaviours being expressed.
    • Promotes creative ways of working with the person and greater job satisfaction.
    • In safeguarding, behaviours previously labelled ‘problematic’ become reframed in positive ways for the person’s individuality, dignity and wellbeing
  • Supporting the challenges in later life

    Optimising abilities to promote

    independence:  Making re-enablement

    work for the person

    Using pictures to communicate

    with people with dementia

    Complying with the Mental Capacity Act

     2005 (MCA) - Caring for older people

    as they would like

    • To help staff develop the competencies they require to support people that use their service to maintain optimal levels of independence in the areas of life that are important to them
    • Giving a person the support they need to maintain their  abilities as far as possible
    • Using creative techniques to introduce and implement best practice tailored to individual needs that make a person feel in control


    • This  practical course shows participants how they can use Talking Mats techniques and picture questionnaires to involve people with mild to moderate dementia in expressing their views about their care.
    • This method is invaluable in helping people with dementia feel involved in decisions about their care and daily life in any care setting


    It aims to help all staff have a working knowledge of the Act to help them support people and be clear about their respective responsibilities in supporting a person who may lack capacity when making decisions on their behalf.  Following the guidance in the Act staff can respond positively to the person to meet their emotional and physical needs within the person’s abilities. This promotes creative ways of working with the e person with their involvement and results also in greater job satisfaction. Relatives are confident their loved ones are in safe hands


    • The role of the MCA (2005) in safeguarding rights of the person and the support needed
    • How to effectively involve family members and respond to its requirements
  • Best practice

    Best Practice in Dementia Care:

    Ten Key Themes

    Training Film:

    Conversations That Matter (£80)


    Preventing falls

    • This is a modular course focussing on ten key themes for best practice in dementia care with additional signposting to best practice resources.
    • The course comprises 15 hours of teaching, exercises and reflection sessions that can be flexibly organised into sessions of 43-90 minutes and timetabled to suit learner needs and availability. Modules are built sequentially each building on the learning from the preceding module.


    N.B This is also sold as a complete in-house trainers pack with facilitators notes for 10 1.5 -2 hour sessions with worksheets, case studies and hand-outs £175  as a PDF


    An empathy and communication training film with facilitators notes and trainer hand-outs for people living with dementia. A powerful drama reconstruction to raise awareness and demonstrate a new way of communicating at a deeper emotional level with people experiencing dementia.


    • Gain insight into what motivates people at different life stages
    • How to encourage motivation in person centred ways
    • Agree actions that they can take with others to resolve issues
    • Using best practice to manage risk in vulnerable people
    • How to control risk factors in the care environment, promote mobility and prevent falls
    • To help people to regain abilities to extent possible

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